At Faiza Saqlain UK, we want you to love your purchase. If you are not fully satisfied, we’re here to help with our refund and return process.
1. Eligibility for Returns
-
Items must be returned within 14 days of delivery.
-
Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
-
Sale, clearance, or customized items are non-refundable unless faulty.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
-
Accessories (jewelry, scarves, etc.)
-
Intimates (innerwear, lingerie)
-
Final sale or discounted products
3. Faulty or Incorrect Items
If you receive a defective, damaged, or wrong item:
-
Contact us within 48 hours of receiving your order.
-
Provide your order number, photos of the item, and a short description of the issue.
-
We will arrange a replacement or issue a full refund, including shipping costs.
4. Refunds
-
Once your return is received and inspected, we will notify you.
-
If approved, a refund will be processed to your original payment method within 7–10 working days.
-
Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
-
We currently offer size or product exchanges where available.
-
If the desired item is out of stock, you may choose a refund or store credit.
6. Return Shipping
-
Customers are responsible for return shipping costs (unless the item is faulty).
-
We recommend using a trackable courier service as we cannot be responsible for lost returns.
7. How to Initiate a Return
-
Email us at info@://faizasaqlainuk.com with your order number and reason for return.
-
Wait for confirmation and instructions from our support team.
-
Pack the item securely and send it to the return address provided.